Vol 2 Updates – Oct 28, 2001       
plane approaching Newfoundland coast



The Story
of Delta 15

Internet Article
  
 
Perhaps you didn't know that hundreds of planes that happened to be in the air during the WTC and Pentagon strikes were grounded to the nearest airport, with some passengers being stranded for days in a strange land. Here is an up-close-and-personal story, written by a Delta Airlines flight attendant, about what happened to Delta 15 — a flight en route from Frankfurt to Atlanta.

This story brought tears to our eyes, and a feeling of love and pride in our fellow human beings. We couldn't stop reading it.


We were about five hours out of Frankfurt, flying over the North Atlantic, and I was in my crew rest seat taking my scheduled rest break. All of a sudden the curtains parted violently, and I was told to go to the cockpit, right now, to see the captain.

As soon as I got there, I noticed that the crew had one of those all-business looks on their faces. The captain handed me a printed message. I quickly read the message and realized the importance of it.

The message was from Atlanta, addressed to our flight, and simply said, "All airways over the Continental US are closed. Land ASAP at the nearest airport. Advise your destination."

Now, when a dispatcher tells you to land immediately without suggesting which airport, one can assume that the dispatcher has reluctantly given up control of the flight to the captain. We knew it was a serious situation, and we needed to find terra firma quickly.

It was soon determined that the nearest airport was 400 miles away, behind our right shoulder, in Gander, on the island of Newfoundland. A request was made to the Canadian traffic controller and a right turn, directly to Gander, was approved immediately. We, the in-flight crew, were told to get the airplane ready for an immediate landing.

While this was going on, another message arrived from Atlanta telling us about terrorist activity in the New York area.

We briefed the in-flight crew about going to Gander, and went about our business "closing down" the airplane for a landing. A few minutes later, I went back to the cockpit to find out that some airplanes had been hijacked and were being flown into buildings all over the US. We decided to make an announcement and lie to the passengers for the time being. We told them that an instrument problem had arisen on the airplane and that we needed to land at Gander, to have it checked. We promised to give more information after landing in Gander.

There were many unhappy passengers, but that is par for the course.

We landed in Gander about 40 minutes after the start of this episode. There were already about 20 other airplanes on the ground there from all over the world.

After we parked on the ramp, the captain made the following announcement.

Ladies and gentlemen, you must be wondering if all these airplanes around us have the same instrument problem as we have. But the reality is that we are here for a good reason.
Then he went on to explain the little bit we knew about the situation in the US.

There were loud gasps and stares of disbelief. Local time at Gander was 12:30 p.m. (11:00 a.m. EST)

Gander control told us to stay put. No one was allowed to get off the aircrafts. No one on the ground was allowed to come near the aircrafts. A car from the airport police would come around once in a while, look us over, and go on to the next airplane.

In the next hour or so, all the airways over the North Atlantic were vacated. Gander alone ended up with 53 airplanes from all over the world, out of which 27 were flying US flags.

We were told that each and every plane was to be offloaded, one at a time, with the foreign carriers given priority. We were No. 14 in the US category.

We were further told that at 6 p.m. we would be given a tentative time to deplane. Meanwhile, bits of news started to come in over the aircraft radio, and for the first time we learned that airplanes had been flown into the World Trade Center in New York and into the Pentagon in DC. People were trying to use their cell phones, but were unable to connect due to a different cell system in Canada. Some did get through but were only able to get to the Canadian operator, who would tell them that the lines to the US were either blocked or jammed, and to try again.

Sometime late in the evening, the news filtered to us that the World Trade Center buildings had collapsed and that a fourth hijacking had resulted in a crash. Now the passengers were totally bewildered and emotionally exhausted, but stayed calm as we kept reminding them to look around to see that we were not the only ones in this predicament. There were 52 other planes with people on them in the same situation. We also told them that the Canadian Government was in charge, and that we had to comply.

True to their word, at 6 p.m. Gander airport told us that our turn to deplane would come at 11 a.m. the next morning. That took the last wind out of the passengers, and they simply resigned and accepted this news without much noise, and really started to get into a mode of spending the night on the airplane.

Gander had promised us any and all medical attention if needed: medicine, water, and lavatory servicing. And they were true to their word. Fortunately we had no medical situation during the night. We did have a young lady who was 33 weeks into her pregnancy. We took really good care of her.

The night passed without any further complications on our airplane despite the uncomfortable sleeping arrangements. And at about 10:30 on the morning of the 12th we were told to get ready to leave the aircraft.

A convoy of school buses showed up at the side of the airplane. The stairway was hooked up, and the passengers were taken to the terminal for "processing."

We, the crew, were taken to the same terminal, but were told to go to a different section, where we were processed through Immigration and Customs and then had to register with the Red Cross. After that we were isolated from our passengers and were taken in a caravan of vans to a very small hotel in the town of Gander. We had no idea where our passengers were going.

The town of Gander has a population of 10,400 people. The Red Cross told us that they were going to process about 10,500 passengers from all the airplanes that had been forced into Gander. We were told to just relax at the hotel and wait for a call to go back to the airport, but not to expect that call for a while.

We found out the total scope of the terror back home only after getting to our hotel and turning on the TV — 24 hours after it all started. Meanwhile, we entertained ourselves by going around town, discovering things and enjoying the hospitality.

The people were so friendly, and they just knew that we were the Plane People. We all had a great time until we got that call, two days later, on the 14th at 7 a.m. We made it to the airport by 8:30 a.m. and left for Atlanta at 12:30 p.m., arriving in Atlanta at about 4:30 (Gander is one hour and 30 minutes ahead of EST.)

But now comes the most important part of what I wanted to tell you. It has to do with what our passengers told us. It was so uplifting and incredible, and the timing couldn't have been better.

We found out that Gander and the surrounding small communities within a 75-kilometer radius had closed all the high schools, meeting halls, lodges, and any other large gathering places. They had converted all these facilities to a mass lodging area. Some had cots set up, some had mats with sleeping bags and pillows set up. All the high school students had to volunteer taking care of the "guests."

Lewisporte, NewfoundlandOur own 218 passengers ended up in a town called Lewisporte, about 45 kilometers from Gander. There, they were put in a high school. If any women wanted to be in a women-only facility, that was arranged. Families were kept together. All the elderly passengers were taken to private homes. Remember that young pregnant lady? She was put up in a private home right across the street from a 24-hour Urgent Care facility.

There were doctors on call, and they had both male and female nurses available who stayed with the crowd for the duration. Phone calls and emails to US and Europe were available for everyone once a day. During the days, the passengers were given a choice among various "excursion" trips. Some people went on boat cruises of the lakes and harbors. Some went to see the local forests. Local bakeries stayed open to make fresh bread for the guests.

Food was prepared by all the residents and brought to the school for those who elected to stay put. Others were driven to the eatery of their choice and fed. They were given tokens to go to the local Laundromat to wash their clothes, since their luggage was still on the aircraft. In other words, every single need was met for those unfortunate travelers. Passengers were crying while telling us these stories.

After all that, they were delivered to the airport right on time and without a single one missing or late. All because the local Red Cross had all the information about the goings-on back at Gander, and knew which group needed to leave for the airport at what time. Absolutely incredible.

When passengers came on board, it was like they had been on a cruise. Everybody knew everybody else by their name. They were swapping stories of their stay, impressing each other with who had the better time. It was mind-boggling.

Our flight back to Atlanta looked like a party flight!
Post Script: On that last leg of Delta 15's long-delayed flight to Atlanta, one of the passengers initiated a college scholarship trust fund to be donated to Lewisporte high school students, in gratitude for the way they, as perfect strangers, had been welcomed and cared for and taken into the hearts of the townspeople.

One of the passengers read the announcement over the PA system. Of this experience, she said:
I sat there looking into the eyes of my fellow passengers and having so many thoughts literally flying through my head, my emotions were about to take over and I knew that if I continued to look into the faces, I would not be able to speak.
The Delta 15 passengers contributed nearly $15,000 US to the scholarship, plus matching funds from the scholarship's initiator, a doctor from Winston Salem, NC.